Traveler's Route Tower Hotel
1. At the Airport
When you land at Gustavo Rojas Pinilla International Airport, follow the signs to the exit. You’ll find licensed taxis there to take you to the hotel in about 7 minutes, depending on your arrival time (service available at an additional cost). We recommend that you check that the vehicle has official identification and confirm the price before starting the trip to the hotel.
3. Check-in at the hotel
You must report to the front desk starting at 5:00 p.m. with the identification documents for all passengers (physical ID card, civil registry certificate for minors and/or identity card, passport if you are a foreign citizen). If you are traveling with minors without their parents, you will need a notarized permission form in accordance with Laws 1098/2006 and 1336/2009—this is important to avoid legal issues!
4. Your colorful doorknob
When you check in, we’ll give you a wristband! With it, you can enjoy the services included in your package (check the inclusions for your rate and size). It also serves as your identification as an On Vacation guest. Please wear it at all times; if it breaks or is lost, there will be an additional charge. Please note that it is personal and non-transferable.
The hotel does not offer bellhop service, so we recommend bringing a lightweight suitcase. We want your arrival to be comfortable and for you to start your stay feeling refreshed.
The rooms are located in blocks and can be either standard rooms or eco-friendly rooms. Find out which one is right for you!
The hotel does not offer bellhop service, so we recommend bringing a lightweight suitcase. We want your arrival to be comfortable and for you to start your stay feeling refreshed.
Las habitaciones están ubicadas en torre Tower y Tower Express, cada una con su propio encanto y comodidades.
¡Descubre cuál es la tuya!
This is how we welcome you to your room
· Aire acondicionado en habitaciones, TV satelital y canales Nacionales (con sus respectivos controles remotos).
· Camas listas para tu descanso y según el alojamiento contratado (no hay camas sencillas disponibles)
· Toallas blancas (1 por persona, tamaño 120 cm x 60 cm).
· Kit básico de aseo: 2 jabones de baño (25 gr c/u) + papel higiénico según huéspedes.
· Ropa de cama completa (sábanas + sobre sábana + almohada por persona). ¿FrÃo? Pide una cobija extra en la recepción.Â
If you need anything else,
Feel free to ask at the front desk!
Key Rules
Towels are for use within the hotel only. Smoking is not permitted in the rooms, nor is bringing food from the restaurants to your room or playing loud music through speakers.
Cleaning service
Review the inclusions* in the terms and conditions of your contract.
Daily cleaning included, except on check-in and check-out days; does not apply to sizes M, S, and XS.
Towels and sheets are changed at the end of your stay. If you need them changed sooner, please leave them on the bathroom floor.
Would you prefer not to have your room cleaned? Please let the front desk know and sign the appropriate form.
If you'd like an extra cleaning, you can ask the waitress for it for an additional fee.
Services within the hotel
Restaurants
Palmera and Arrecife
Desayuno 7:00 a.m. – 9:45 a.m.
Buffet asistido de un solo servicio, ofreciéndote una variedad de opciones
como estación de huevos, cereal, fruta, variedad de panes, café, chocolate,
agua y una bebida refrescante.
Almuerzo 12:00 p.m. – 2:45 p.m. / Cena 6:00 p.m. – 8:45 p.m.
Durante los servicios de almuerzo y cena podrás elegir la opción disponible en nuestro buffet asistido. Cada menú incluye postre y una bebida refrescante como jugo, té o agua.
Bars
Bar Sunset
Horario: 11:00 a.m. – 12:00 a.m. (venta)
Se encuentra cerca de la recepción y encontrarás la carta Sunset a la que puedes acceder según tu talla adquirida, si compraste manillas Sunset y/o cuentas con este beneficio en tu membresÃa.
Food Paradise
Horario: 11:00 a.m. – 12:00 a.m.
It's located near the front desk, and you'll find soft drinks, cocktails, beer, and spirits there.
Please note that outside food and beverages are not permitted; bringing them in may result in an additional corkage fee.
More fun and upgrades at your fingertips
Grupo Alianza Colombia offers you:
When you join our members' club, you'll gain access to exclusive benefits, including help planning your next dream vacation. You'll be able to confirm the tours included in your package, coordinate schedules and details for each activity, and get answers to any questions you may have about the scheduled experiences.
Special plans
Want to make your stay unforgettable? We offer unique experiences to celebrate those special moments:
Romantic evening.
(With decorations and special touches in the room).
A surprise breakfast.
The best way to start the day!
Romantic dinner.
(Private and featuring a gourmet menu).
Romantic dinner.
(Private and featuring a gourmet menu).
Engagement.
We’ll help you plan it!
Wedding ceremony planning.
Tailored to your needs!
Birthday plan.
(Cake, decorations, and more).
A surprise breakfast.
The best way to start the day!
Wedding ceremony planning.
Tailored to your needs!
Birthday plan.
(Cake, decorations, and more).
How do I make a reservation? Contact our guest experience team to customize your ideal plan, or book at https://mireserva.onvacation.com/.Let us knowin advance!
Check-out: your departure from the hotel
Departure time.
Please check out of your room by 1:00 p.m. Stop by the front desk to return your keys and keyr
.
Outstanding payments.
If you used any extra services or there was damage to the room, you must settle the payment at
before you leave.
Do you need more time?
If you need to stay past 1:00 p.m., ask at the front desk for a late check-out (
, subject to availability and an additional fee).
Want more adventures?
Please visit the front desk in the lobby to:
Add additional tours
(for an extra charge).
Discover exclusive destination-specific experiences at
.
Customize your vacation itinerary at
to the fullest.
