Traveler's Route: Hotel Cove
1. At the Airport
When you land at Gustavo Rojas Pinilla International Airport, follow the signs to the exit, where you’ll find licensed taxis to take you to the hotel in about 35 minutes, depending on your arrival time (service available at an additional cost). We recommend that you verify that the vehicle has official identification and confirm the price before starting your trip to the hotel.
3. Check-in at the hotel
You must report to the front desk starting at 5:00 p.m. with the identification documents for all passengers (physical ID card, civil registry certificate for minors and/or identity card, passport if you are a foreign citizen). If you are traveling with minors without their parents, you will need a notarized permission form in accordance with Laws 1098/2006 and 1336/2009—this is important to avoid legal issues!
4. Your colorful doorknob
When you check in, we’ll give you a wristband! With it, you can enjoy the services included in your package (check the inclusions for your rate and size). It also serves as your identification as an On Vacation guest. Please wear it at all times; if it breaks or is lost, there will be an additional charge. Please note that it is personal and non-transferable.
The hotel does not offer bellhop service, so we recommend bringing a lightweight suitcase. We want your arrival to be comfortable and for you to start your stay feeling refreshed.
The rooms are located in blocks and can be either standard rooms or eco-friendly rooms. Find out which one is right for you!
The hotel does not offer bellhop service, so we recommend bringing a lightweight suitcase. We want your arrival to be comfortable and for you to start your stay feeling refreshed.
The rooms are arranged in blocks and can be either standard rooms or eco-friendly rooms.
Find out which one is right for you!
This is how we welcome you to your room
You can enjoy the amenities included based on your rate or room category. We recommend checking your room category to confirm the available services.
· Fan in EcoHab* rooms · Air conditioning in standard rooms.
· TV with satellite signal and national channels (with remote control).
· Beds ready for your rest, depending on the accommodation booked (no single beds available).
· White towels (1 per person, size 120 cm x 60 cm).
· Basic toiletries kit: 2 bars of soap (25 g each) + toilet paper according to the number of guests.
· Complete bedding set (sheets + fitted sheet + pillow per person).
Feeling cold? Ask for an extra blanket at the front desk.
If you need anything else,
Feel free to ask at the front desk!
Key Rules
Towels are for use within the hotel only. Smoking is not permitted in the rooms, nor is bringing food from the restaurants to your room or playing loud music through speakers.
Cleaning service
Review the inclusions* in the terms and conditions of your contract.
Daily cleaning included, except on check-in and check-out days; does not apply to sizes M, S, and XS.
Towels and sheets are changed at the end of your stay. If you need them changed sooner, please leave them on the bathroom floor.
Would you prefer not to have your room cleaned? Please let the front desk know and sign the appropriate form.
If you'd like an extra cleaning, you can ask the waitress for it for an additional fee.
Services within the hotel
Swimming pool
Children’s pool hours:10:00 a.m. – 5:00 p.m.
Lazy River and Hot Tubs
Lazy River Hours:
10:00 a.m. – 12:00 p.m. / 2:00 p.m. – 5:00 p.m.
Enjoy this amazing attraction at no extra cost. We’ll provide you with donut-style floats at the starting point so you can relax and float peacefully in the water. Sign up for your tour at the pool’s activity desk
Jacuzzi Hours:
10:00 a.m. – 12:00 p.m. / 2:00 p.m. – 5:00 p.m.
Relax in our 3 hot tubs strategically located along the Lentonal River
Blue Cove Terrace
Blue Cove Terrace
Hours: 10:00 a.m. – 5:00 p.m.
Discover our exclusive terrace with direct access to the sea, where you can enjoy an exciting shark-shaped slide leading into the ocean, a diving board, a designated open-water swimming area, sun loungers, and umbrellas. You’ll also find a menu featuring refreshing drinks, cocktails, beers, and spirits available for an additional fee.
Bars
Bar Sunset
Hours: 11:00 a.m. – 8:00 p.m.
Located at Green House, you’ll find the Sunset menu, which you can access based on the membership tier you’ve purchased, if you bought Sunset wristbands and/or have this benefit included in your membership.
Green House Bar
Hours: 11:00 a.m. – 5:00 a.m. (sales)
At this bar, you’ll find refreshing drinks, cocktails, beer, and spirits, and you can also participate in recreational activities to make your experience even more fun.
Restaurants
Green House Grill
Hours: 11:00 p.m. – 5:00 a.m.
Offers a menu of fast food items at an additional cost, such as hamburgers and sandwiches.
The hotel has everything you need: a variety of food and drink options, and a mini-market where you can also find souvenirs. Please note that outside food and drinks are not permitted; bringing them in may result in an additional corkage fee.
Blue Cove Spa Hotel
Enjoy relaxing massages at the Blue Cove Hotel spa, the perfect place to unwind and recharge.
Book your appointment easily at the hotel front desk!
More fun and upgrades at your fingertips
Grupo Alianza Colombia offers you:
When you join our members' club, you'll gain access to exclusive benefits, including help planning your next dream vacation. You'll be able to confirm the tours included in your package, coordinate schedules and details for each activity, and get answers to any questions you may have about the scheduled experiences.
Special plans
Want to make your stay unforgettable? We offer unique experiences to celebrate those special moments:
Romantic evening.
(With decorations and special touches in the room).
A surprise breakfast.
The best way to start the day!
Romantic dinner.
(Private and featuring a gourmet menu).
Romantic dinner.
(Private and featuring a gourmet menu).
Engagement.
We’ll help you plan it!
Wedding ceremony planning.
Tailored to your needs!
Birthday plan.
(Cake, decorations, and more).
A surprise breakfast.
The best way to start the day!
Wedding ceremony planning.
Tailored to your needs!
Birthday plan.
(Cake, decorations, and more).
How do I make a reservation? Contact our guest experience team to customize your ideal plan, or book at https://mireserva.onvacation.com/.Let us knowin advance!
Check-out: your departure from the hotel
Departure time.
Please check out of your room by 1:00 p.m. Stop by the front desk to return your keys and keyr
.
Outstanding payments.
If you used any extra services or there was damage to the room, you must settle the payment at
before you leave.
Do you need more time?
If you need to stay past 1:00 p.m., ask at the front desk for a late check-out (
, subject to availability and an additional fee).
Want more adventures?
Please visit the front desk in the lobby to:
Add additional tours
(for an extra charge).
Discover exclusive destination-specific experiences at
.
Customize your vacation itinerary at
to the fullest.
