Accommodation Terms and Conditions and Full Plan

For all accommodation purchases at hotels operated by ON VACATION or linked to its agreements, the attached TOURIST SERVICES CONTRACT will be sent to the registered email address:

CLAUSE ONE: PARTIES. – On the one hand, ON-VACATION ECUADOR SAS with Unique Taxpayer Registry 0993386446001 hereinafter THE SELLER and on the other hand, THE BUYER, duly identified in the reservation data.

FIRST PARAGRAPH: The company ON-VACATION ECUADOR SAS is a travel and tourism agency dedicated to the marketing and sale of tourism products and services among others, as indicated in the constitutive act dated October 23, 2023 and in turn registered in the Registry of Companies of the Superintendency of Companies, Securities and Insurance dated November 06, 2023 under number 126915.

SECOND CLAUSE: OBJECT. – Through this contract, THE BUYER agrees with THE SELLER to acquire a tourist package in exchange for a price and in accordance with the specifications detailed in the reservation.

FIRST PARAGRAPH: The contract price includes all charges, surcharges, and taxes (airport taxes, fuel surcharge, legal withholdings, insurance charge, and other applicable taxes). It does NOT include: 1. Tourist cards. 2. Entry cards to the selected destination. 3. Other taxes established by the competent authorities. 4. Items not specified in the purchased plan. 5. Checked baggage service is not included in the tour package for any type of flight and may be purchased separately according to current rates. The number of bags allowed per person is one (1). The weight and volume of each bag will be checked prior to the flight in accordance with each airline's policies. Please remember to consult the baggage policies with the corresponding airline. If the baggage exceeds the weight authorized by each airline, the BUYER agrees to assume the additional costs. In case of lost or delayed baggage, the airline will be responsible under the terms of Article 56 of the Civil Aviation Law. 6. Special services are not included in the tour package and are acquired by THE SELLER from suppliers at the express request of THE BUYER for events such as weddings, conventions, birthdays, among others. These services will be assumed by THE BUYER under the conditions established by the supplier of the additional service required. These services can be acquired from the time of booking or added later by THE BUYER and must be paid in equal and consecutive monthly installments according to the account statement. Payment must be made in full at least 30 days before the event and the start of the booking cycle to confirm the service with the provider. 7. THE SELLER does not include flight connections within the offered plan; connections must be purchased directly by THE BUYER for domestic flights 4 hours in advance of the flight time and for international flights 6 hours in advance of the flight time and a maximum of 30 days before the travel date, reconfirming the flight time with THE SELLER beforehand.

SECOND PARAGRAPH: CHILDREN AND ADOLESCENTS. – For the purposes of this document, an infant is defined as anyone under 2 years of age on the return date of the trip; a child is defined as anyone over 2 years of age but under 12 years of age on the return date of the trip; an adult passenger is defined as anyone over 12 years of age but under 65 years of age on the return date of the trip; and a senior passenger is defined as anyone over 65 years of age. Entry of infants and children to hotels and flights is restricted unless accompanied by a legal guardian, parent, or tutor, or with a travel authorization to leave the country. (Subject to the conditions of Ecuadorian Immigration and each airline).

THIRD PARAGRAPH: TRIP CANCELLATION GUARANTEE. – This guarantee aims to ensure the use of tourist services for clients in the following cases: A) Death of any of the passengers listed on the reservation. In this case, 100% of the amount paid by the passengers on the reservation will be refunded if so decided by THE BUYER. B) Unlawful deprivation of liberty of any of the travelers listed on the reservation. C) Illness certified by a health center authorized by the Ministry of Public Health of Ecuador or the Ecuadorian Social Security Institute of any of the travelers listed on the reservation, and whose condition expressly indicates the impossibility of using the services. This guarantees the rescheduling of the trip without penalty, solely for the affected traveler. D) Obstruction of access routes to the departure point or terminal, certified by competent authorities. This guarantees the rescheduling of the trip without penalty. E) In the event of the death of a family member of a passenger on the reservation, or illness certified by the Ministry of Public Health or by a health center authorized by said Ministry, of a first-degree relative or spouse, the rescheduling of the trip is guaranteed without penalty. F) For any of the events reported in the Liability clause (Eleventh) of this contract. G) For cancellation of the entire reservation or of one or more passengers.

CONDITIONS: For all events described from section A to G, the value of the guarantee will be deducted; the travel guarantee applies to passengers who purchase it to enjoy the company's tourist program; its coverage begins once the purchase of the tourist service has been made and the travel documents issued, and expires upon completion of the use of the contracted tourist services; the period to execute the guarantee is eight (8) calendar days counted from the occurrence of any of the events described; to reactivate the reservation and access the services, the client must pay the adjustment to the rate, the cost of the cancellation of the special services for events before the supplier and the deduction of the travel guarantee.

THIRD CLAUSE: PRICE. – THE BUYER agrees to unconditionally pay THE SELLER the agreed amount for the defined service, using exclusively the electronic and in-person means mentioned below: BANK DEPOSIT 8312818 CURRENT ACCOUNT OF BANCO DEL PACÍFICO in the name of the company ON-VACATION ECUADOR SAS; YOU MUST SEND YOUR PROOF OF PAYMENT TO pagosecuador@onvacation.com REMEMBER THAT PAYMENTS MUST BE MADE TO ON-VACATION ECUADOR SAS

FIRST PARAGRAPH: PAYMENT INFORMATION. – In order to avoid payment issues, the BUYER is informed that the SELLER will not be responsible for payments made in any way other than as indicated in clause three, and especially for cash payments made to the sales representative. ON-VACATION ECUADOR SAS will not be responsible for any funds that have not been entered into its accounting records. Any claims arising from payments must be submitted to the SELLER's Customer Service Department at atencionalclienteecuador@onvacation.com.

FOURTH CLAUSE: PAYMENT METHOD FOR TRIPS BOOKED MORE THAN 31 DAYS IN ADVANCE (SCHEDULED SALE). – If the trip takes place 31 calendar days or more after the execution of this contract, THE BUYER must pay a minimum of 10% of the final plan price to reserve. The remaining balance will be paid in equal and consecutive monthly installments according to the statement of account, which forms an integral part of this contract, until 100% of the final plan price is paid, with a maximum term of 30 calendar days before the travel date.

CLAUSE FIVE: PAYMENT METHOD FOR TRIPS WITH LESS THAN 30 DAYS' NOTICE (SAME-DAY SALE). – If the trip will take place within thirty (30) calendar days following the execution of this contract, THE BUYER must pay a minimum of 40% of the final plan price to reserve the trip. The remaining balance will be paid twenty (20) calendar days before the travel date, according to the statement of account, which forms an integral part of this contract. If the trip will take place within twenty (20) calendar days following receipt of this contract in THE BUYER'S email, the BUYER must pay 100% of the final price immediately.

CLAUSE SIXTH: PERFECTION: The contract entered into between the parties is perfected from the moment the first payment is made by THE BUYER through any of the official collection methods of THE SELLER and at the moment the reservation is confirmed by THE SELLER, and the main services in charge of THE SELLER will be effective when the total payment of the agreed contract is made and on the dates determined contractually.

PARAGRAPH RIGHT OF RETURN: THE BUYER has the right of return in accordance with article 45 of the Organic Law of Consumer Defense, which may be exercised within fifteen (15) business days following the perfection of this contract, which will immediately terminate the contract for the provision of services. The return request must be submitted through the email atencionalclienteecuador@onvacation.com.

PAYMENT REVERSAL PARAGRAPH. – If the BUYER identifies that the transaction carried out is fraudulent or unsolicited, or that the service requested does not correspond to what was required, the BUYER must file a complaint with the SELLER within five (5) business days following the date on which the BUYER became aware of the fraudulent or unsolicited transaction and notify the issuing bank of the claim, in order to coordinate the reversal of the payment in accordance with article 158.1 of the Organic Monetary and Financial Code.

CLAUSE SEVENTH. CHANGES AND UPDATES: THE BUYER may make changes to their reservation through the email atencionalclienteecuador@onvacation.com.

Additionally, changes to the tour package reservation, product development, and/or service purchased, as well as other conditions, can be requested via email at atencionalclienteecuador@onvacation.com . For changes of origin, accommodation, or hotel within the same destination, only an adjustment to the rate in effect at the time of the change will apply. For other changes, the administrative fees listed in the changes and modifications table will apply, along with the rate adjustment for changes or other additions, which will be billed to THE BUYER and are payable immediately and in full. Alternatively, the BUYER may request a refund in the form of services provided by the company, or in cash if the variation or change in the service is attributable to THE SELLER, excluding modifications and changes determined by the service providers, in accordance with their liability clause and established terms and conditions, in order to guarantee the success of the trip. The amount THE BUYER must pay for any required changes and modifications is specified below:

1. Name changes on commercial flights less than 8 days in advance are subject to additional charges and/or for charter flights to confirmation by the airline.

    

    

2. Changing your destination to a higher category with a travel date more than 30 days in advance only requires adjusting the current rate.
3. For date changes and destination changes of 30 days or less, the resulting value, after deducting the amount the BUYER must assume for the change and required modification, will be refunded within the timeframes established by law. In the event that the air transport is commercial, it will correspond to a promotional fare; therefore, the applicable charges will be those determined by the airline, authorized by the General Directorate of Civil Aviation, and charged to the reservation holder. The BUYER is also informed from this moment that promotional fare air tickets are non-refundable in case of cancellation.

    

   The charges for changes and new features in the table above described in this contract will be applicable to each person in the reservation, which the BUYER declares are known, informed, explained and accepted from the moment the contract is perfected.

4. In cases where THE BUYER wishes to make a change of destination or date, the current rate will apply, provided that it is not lower than the initial rate purchased, in which case the initial purchase rate will apply.
5. For changes of name, date and destination in the special services contracted, THE BUYER shall assume the total cost or the cost determined by the provider of the special service contracted, under the understanding that the special services contracted correspond to goods or services customized according to THE BUYER's specifications for the special need of their event; as well as special food services that by their nature cannot be returned due to deterioration and expiration.

FIRST PARAGRAPH: RE-ACTIVATIONS: In the event that the reservation has been cancelled due to breach by THE BUYER, the latter may reactivate it, with the parties determining a new travel date, with the recalculation of rates according to the travel season and subject to availability, or terminate the contract. In both cases, the applicable additional values ​​that THE BUYER must assume, the rate adjustment and the discount of the guarantees for each reactivation must be taken into account, and in the case of cancellation, the penalties stated in Clause Eight of this contract.

CLAUSE EIGHT: PENALTIES: The penalties of this contract will apply to each person in the reservation and are described below. These penalties are known, explained, and accepted by THE BUYER. In cases of trip cancellation, 100% of the Travel Guarantee will be deducted per passenger. Any cancellation of the tour package reservation, development of the product and/or service purchased, and other conditions may be made by THE BUYER via email to atencionalclienteecuador@onvacation.com, taking into account that the conditions in the following table will apply:

1. BUYER's failure to appear for the previously contracted service.
2. For cancellations made 30 days or less in advance, the resulting amount, after deducting the corresponding penalty, will be refunded within the timeframes established by law. In the event that the air transport is commercial, it will correspond to a promotional fare; therefore, the applicable penalties will be those authorized by the airline and the General Directorate of Civil Aviation, and will be charged to the reservation holder. The BUYER is also informed from this moment that promotional fare air tickets are non-refundable in case of cancellation.
3. In the event of cancellation of special services contracted, THE BUYER shall assume the total cost or the cost determined by the provider of the special service contracted, under the understanding that the special services contracted correspond to goods or services customized according to THE BUYER's specifications for the special need of their event; as well as special food services that by their nature cannot be returned due to deterioration and expiration.

The SELLER will cancel the respective reservations in the following cases: 1) If the corresponding payment to maintain the reservation has not been made within 24 hours of the reservation being made. 2) When the BUYER does not make the monthly and proportional payments on the dates and for the amount established in the statement of account. 3) If this contract is not paid in full at least thirty (30) calendar days before the travel date or twenty (20) calendar days before the travel date, depending on whether it is a scheduled sale or a day sale.

NINTH CLAUSE. TERMINATION: The SELLER may terminate this contract for just cause if the BUYER fails to make timely partial or full payment under this contract. In the event of termination by either party, the SELLER shall proceed to settle and demand payment of the corresponding proportional amounts for no-shows at the hotel, the cost of reserving seats on flights, and any expenses incurred by the SELLER for reservations with its suppliers. The PARTIES acknowledge the enforceability of this contract.

CLAUSE TEN. VERIFICATION OF TERMS: The VERIFICATION OF TERMS AND CONDITIONS explained to THE BUYER is an integral part of this contract, and the BUYER accepts that there are no additional verbal promises or conditions, since this contract and attached document include all the stipulations, conditions and services that they accept and acquire hereunder.

ELEVENTH CLAUSE. LIABILITY AND OBLIGATIONS CLAUSE:ON-VACATION ECUADOR SAS Its operators and agents are responsible to THE BUYER for the full provision and quality of the tourist services described offered directly, in accordance with the Civil Aviation Law and other laws and regulations that complement and add to them. In accordance with the Tourism Law and especially the Organic Law for Consumer Protection, it is determined that: 1. The SELLER, its operators and agents, are not responsible for cancellations, delays, damages, events or inconveniences caused or occurring due to or in connection with events such as force majeure or acts of God, such as hurricane, tsunami, earthquake, accidents, climatic or natural phenomena, security conditions, political factors, strikes, work stoppages, wars, riots, denial of entry permits, health issues and any other event, such as overbooking, diversions, overoccupancy and any other event attributable to an external factor of Commerce that may be categorized within the same that may occur during the trip or before it. That cannot be foreseeable and irresistible on the part of THE SELLER, despite acting with due diligence and foresight in each case. 2. For the reasons mentioned above and in order to guarantee the success of the trip, THE SELLER has the power to make modifications to the tourist services offered and contracted. 3. THE SELLER, its operators and agents are not responsible for accidents suffered by THE BUYER at the destination or hotel, as such responsibility concerns only THE BUYER or the HOTEL in the specific case or the hotel insurance contracted by THE BUYER for that purpose. 4. In the event of damage, irregularities or alterations to the aircraft, adverse situations of the contracted airlines, adverse weather conditions, abnormal circumstances at the ports of embarkation and disembarkation of passengers; changes of itinerary, delays, postponements and any other incident beyond the control of THE SELLER in which flights are delayed at their place of origin or at any other location, without there being in any case any type of responsibility of THE SELLER, the airline will be responsible for all cancellations, postponements, delays or anomalies of the flights and itinerary that are attributable to it, and therefore THE SELLER is not responsible for these. The airline reserves the rights under the air transport contract and in particular those contained in the Civil Aviation Law. 5. It is understood that when THE BUYER acquires the tourist package stated in this document, he knows and understands the different categories of hotels offered and that he has been informed of all the characteristics, services included and not included of the hotel chosen or selected by him and accepts them, including meal times, check-in and check-out. 6. The SELLER, its agents and operators are not responsible for legal matters or other inconveniences that the BUYER may be involved in, nor for personal expenses when the BUYER is forced to withdraw from the trip or the provision of tourist services for such reasons, taking into account that such expenses must be assumed solely by the BUYER. 7. THE SELLER, its agents and operators are not responsible for the loss, theft, deterioration or damage of luggage and other items that THE BUYER carries with him. Before the trip, the BUYER must consult the baggage policies of the airlines providing the air service, informing themselves about the dimensions, weight and items that can or cannot be transported in the baggage, such as Free baggage allowed, Hand baggage, pet transport, Excess baggage, Special baggage, Prohibited and dangerous goods, and other important general recommendations for using air transport. 8. The SELLER, its agents and operators will have the power to remove from the trip anyone who incurs any violation of the Comprehensive Organic Criminal Code or fails to comply with the obligations of their status as a guest arising from the lodging contract, in which case the BUYER will be entitled to a refund of the value of the tourist services not enjoyed. 9. The BUYER shall pay for any damage caused to the hotel's infrastructure, the property incorporated therein, or to other guests, and the SELLER may collect from him through executive proceedings the invoices that prove the expenses derived from said actions, declaring that they have full executive merit. 10. The BUYER hereby accepts and agrees to unconditionally pay the total amount of the invoice issued by the SELLER for accommodation and food services provided under any circumstances of force majeure, including the obligation to observe strict quarantine in the Hotel for testing positive for COVID-19 if the initially contracted accommodation period is exceeded. Likewise, the BUYER will assume the costs, penalties, and other charges incurred due to changes in airline ticket dates resulting from circumstances of force majeure and/or COVID-19 illness that may occur during their stay at the hotel. 11. THE SELLER, its agents and operators may provide information to THE BUYER, upon written request, for obtaining the documentation required for travel to national and international destinations, and it is THE BUYER's obligation to comply with the respective requirements. THE SELLER, its agents and operators assume no responsibility whatsoever in the event that the authorities of the destination, country or countries visited, deny THE BUYER the documents required for entry or do not allow it, in which event THE BUYER will be entitled to a refund of the value of the tourist services not enjoyed, with the exclusion of the penalties charged by THE SELLER and the suppliers according to their own regulations and the airline seat used for transportation, if applicable. 12. The SELLER may make the necessary adjustments or changes to the reservation if the country to which they are traveling presents social, economic, political or public order problems that generate risks to the safety and physical integrity of the BUYER and/or their companions.

Obligations of THE SELLER: The SELLER undertakes to provide tourist services with the quality required by the Civil Aviation Law, the Organic Law for Consumer Protection, and other laws and regulations that complement and supplement them. THE SELLER undertakes to provide information on products and services for accommodation, rates, and hotel availability. The SELLER will attend to all of THE BUYER's requirements appropriately, promptly, and respectfully, without exception or discrimination based on sex, race, age, illness, or creed. THE SELLER will make available and utilize all physical, technological, educational, and support resources available to the company, striving for optimal service quality. THE SELLER guarantees that the required permits or licenses are valid, and in the event of non-compliance with its obligations, the client may request a proportional refund for the service not provided, reschedule their travel date if the cancellation is attributable to THE SELLER, or if it is not possible to arrange a new travel date. In that event, the money will be refunded in accordance with the terms of the Organic Law for Consumer Protection.

CLAUSE TWELFTH. OBLIGATIONS OF THE PARTIES: In addition to the obligations contemplated in the legislation applicable to the contract in tourism and commercial matters, THE BUYER states that he/she was duly informed of the scope of the liability clause that THE SELLER, as a provider of tourist services, has according to the Tourism Law, and THE BUYER states that he/she receives copia of the Liability Clause embedded in this contract.

CLAUSE THIRTEEN. GENERAL CONDITIONS. 1. The BUYER was duly informed of the liability and management conditions established by the Tourism Law. The BUYER was informed of the health and epidemic control measures that must be followed to travel to their destination, and was also informed of the traveler assistance services. 2. The legal warranty period for the tourism services under this contract shall be forty-five (45) calendar days after the execution of this contract, counted from the day following the end of the trip, during which time the BUYER, in accordance with Article 46 of the Tourism Law, must submit their claim directly. 3. The SELLER rejects any form of exploitation, pornography, violence, and sex tourism; the SELLER is committed to the protection and prevention of all forms of sexual exploitation, pornography, and sex tourism involving children and adolescents, in accordance with the Comprehensive Organic Criminal Code and other complementary or supplementary regulations. Additionally, it warns THE BUYER that the sexual exploitation and abuse of children and adolescents are punishable under criminal and administrative law, in accordance with current legislation.

FOURTEENTH CLAUSE: DATA PROTECTION: The BUYER freely, specifically, knowingly, and unequivocally grants their consent to ON-VACATION ECUADOR SAS to collect, register, store, manage, use, transmit, update, and delete their data, in accordance with the Organic Law on the Protection of Personal Data, its implementing regulations, and other regulations issued by the Personal Data Protection Authority, for the purpose of carrying out administrative, billing, collection, and payment procedures, as well as economic and accounting activities. Likewise, the BUYER authorizes its use for internal statistics, opinion polls, data update campaigns, and reports on changes in the processing of personal data. The BUYER also authorizes its use for analysis to control and prevent fraud and money laundering, including consulting reports on restricted lists, credit reporting agencies, or other relevant databases to prevent illicit activities. This data may also be used to respond to information requests, for marketing purposes, sales prospecting, and data transfers within the scope of this contractual relationship to partner companies. Providing information related to data concerning minors or sensitive data is optional, considering that the latter is data that could affect privacy or result in discrimination.

In accordance with Chapter III of the Organic Law on the Protection of Personal Data, the BUYER has the following rights regarding the personal data provided to ON-VACATION ECUADOR SAS: a) right to information; b) right of access; c) right to rectification and updating; d) right to erasure; e) right to object; f) right to data portability; g) right to suspension of the processing of their personal data; and h) right not to be subject to a decision based solely or partially on automated assessments, except for the limitations established by the same data protection law for the aforementioned rights. By signing this contract, the BUYER authorizes the application of the General Personal Data Protection Policy established on the SELLER's website. Therefore, by signing this contract, the BUYER freely, specifically, knowingly, and unambiguously expresses their consent to the processing of their personal data. If the BUYER has any questions, observations, requests, or comments for ON-VACATION ECUADOR SAS regarding their contractual, commercial, or data handling relationship, they can contact us through the GALLERY PLAZA Building.

Avenida Seis de Diciembre, between Los Naranjos and Tamayo, Benalcázar Parish, Quito Canton, Pichincha Province, telephone: 593 98 848 8343 or email customer.serviceecuador@onvacation.com.

FIFTEENTH CLAUSE: DECLARATION OF THE PARTIES. – Upon completion of this contract, the BUYER declares under oath that: A) The data included in the contract and reported in the SELLER's reservation system are true and correspond to real data provided by the BUYER, and declares that the BUYER has been previously informed of and authorized the processing of said data. B) The BUYER agrees to notify the SELLER, through the provided contact methods, of any errors, modifications, deletions, or updates to the data that the BUYER has verified. C) As BUYER, you are advised that the inaccuracy or falsity of the data provided will determine the impossibility of continuing with the correct provision of contracted tourist services without prejudice to the legal consequences that may arise from said action due to the falsity or inaccuracy of the data provided to THE SELLER, exempting THE SELLER from liability if, as a consequence of the falsity or inaccuracy of the data, you cannot notify me of changes, unforeseen events, updates, or any event related to the contracted tourist services.

SIXTEENTH CLAUSE: DECLARATION OF THE PARTIES: The SELLER and the BUYER agree that this contract determines and includes all initial offers submitted verbally or in writing, directly or indirectly, and that this contract constitutes the sole source of obligations between them. The parties agree that their obligations include strictly complying with the procedures, instructions, manuals, regulations, codes, and policies defined by the company. The BUYER declares under oath, upon execution of this contract, that the resources, whether their own or derived from this contract, or those comprising their assets, do not originate from, nor are they intended for, any illicit activity, money laundering, terrorist financing, or financing the proliferation of weapons of mass destruction (ML/TF/WMD), as well as acts of transnational corruption and bribery. The parties agree to undertake all activities aimed at ensuring that all their counterparties (partners, administrators, clients, suppliers, employees, and other stakeholders) and their resources are not related to or derived from illicit activities. If, during the term of this agreement, either party or its counterparties are investigated, sanctioned, or convicted in criminal, administrative, or disciplinary matters for the conduct described above, or are included on lists binding on Ecuador regarding the prevention of money laundering, terrorist financing, and the financing of the proliferation of weapons of mass destruction, the other party has the right to unilaterally terminate this agreement without being obligated to compensate the breaching party in any way. Failure to comply with this obligation is expressly classified as a serious offense. This declaration is made to comply with current legal regulations and the procedures of ON-VACATION ECUADOR SAS regarding the self-control, prevention, and risk management system against money laundering, terrorist financing, and the financing of the proliferation of weapons of mass destruction.

The BUYER authorizes, in cases where enhanced due diligence is evident and necessary; or if one of its shareholders, associates, partners, legal representatives and/or members of the Board of Directors is identified or declared to be a Politically Exposed Person (PEP), to verify the veracity of the information provided by the PEP, the spouses or permanent partners of the PEP; the relatives of the PEPs, up to the second degree of consanguinity, second degree of affinity and first degree of civil relationship; the associates of a PEP, when the PEP is a partner of, or is associated with, a legal entity and, in addition, is directly or indirectly the owner of a share greater than 5% of the legal entity, or exercises representation of the legal entity, in the terms of the Companies Law.

I expressly declare that ON-VACATION ECUADOR SAS has informed me about the means by which I can learn about the updates and standards that THE SELLER manages in matters related to bribery, fraud and corruption; likewise, I am aware of the different means available to receive guidance, or report situations that harm the business relationship in matters of ethics or situations that go against the law, through the ETHICS LINE; to the email address: eldivan@onvacation.com.

CLAUSE SEVENTEENTH: DOMICILE: The contractual domicile is agreed as the GALLERY PLAZA Building, Avenida Seis de Diciembre, between Los Naranjos and Tamayo, Benalcázar Parish, Quito Canton, Pichincha province, customer requests, complaints or claims can be filed through the email atencionalclienteecuador@onvacation.com.