Política Corporativa para prevenir y denunciar la explotación sexual de niñas y niños y adolescentes dentro de las instalaciones de On Vacation

La explotación sexual de niñas, niños y adolescentes (ESNNA) es considerada una forma de esclavitud contemporánea y un delito de lesa humanidad en diversos instrumentos internacionales de derechos humanos que Ecuador ha adoptado y ratificado. También está sancionada por la normativa penal vigente en la República del Ecuador.El Código Orgánico Integral Penal del Ecuador (COIP) tipifica como delitos la trata de personas, la explotación sexual, la prostitución forzada, el turismo sexual, y la pornografía infantil, así como su comercialización. Estos crímenes se castigan con penas privativas de libertad, cuya duración varía según la gravedad del delito cometido.Es importante destacar que la Ley de Turismo de Ecuador no reconoce el “Turismo Sexual” como una actividad o modalidad turística, sino como un delito que debe ser sancionado conforme a la ley. ON-VACATION ECUADOR S.A.S. (On Vacation) promueve una política de cero tolerancia hacia la explotación sexual de niñas, niños y adolescentes en sus instalaciones, así como en el sector de viajes y turismo.La Red Global de Organizaciones de la Sociedad Civil para poner fin a la Explotación Sexual de Niñas, Niños y Adolescentes (ECPAT) define la explotación sexual infantil como el abuso sexual por parte de adultos, acompañado de una compensación en dinero o especie para el menor o para terceros. Existen cuatro formas principales e interrelacionadas de explotación sexual comercial infantil: prostitución de niñas, niños y adolescentes, pornografía infantil, trata con fines sexuales, y explotación sexual en viajes y turismo.Desde hace tiempo, el sector de viajes y turismo se ha asociado con actividades ilegales y delictivas que violan la dignidad humana. Los explotadores suelen utilizar las instalaciones de la industria turística para facilitar el contacto y la explotación.Según la Organización Mundial del Turismo (OMT), cada año se realizan más de 600 millones de viajes turísticos internacionales. De estos, un 20% de los viajeros busca sexo durante sus desplazamientos y un 30% admite tener tendencias pedófilas. Esto representa a más de 36 millones de personas que viajan por el mundo con el objetivo de tener relaciones sexuales con menores.

1. OBJECTIVE AND SCOPE OF APPLICATION

La presente política tiene como objetivo establecer las normas generales sobre el comportamiento responsable al que se someterán las personas que formen parte de On Vacation de manera directa o indirecta, sean estos administradores, directivos, trabajadores y proveedores dentro de sus instalaciones de servicios turísticos; así como determinar las obligaciones que On Vacation deberá aplicar en los mencionados establecimientos para prevenir y erradicar la explotación sexual de niñas, niños y adolescentes de conformidad con el Acuerdo Ministerial No. 2022-014 expedido por el Ministerio de Turismo.

2. TERMS AND DEFINITIONS

The following definitions are established within this Policy, which were obtained from the Code of Conduct for the Prevention of Sexual Exploitation of Children and Adolescents in the Context of Travel and Tourism for providers of Tourist Accommodation services:

• Tourist lodging. - Refers to tourism activities that may be developed by natural or legal persons consisting of the paid provision of non-permanent lodging services to domestic or foreign guests.
• - Compliance by natural or legal persons providing tourist lodging services and their employees with the provisions of the Code of Conduct (Ministerial Agreement No. 2022-014) that evidences their responsible behavior.
• Code of Conduct. - A normative body containing principles and obligations, the purpose of which is to regulate a certain behavior or activity. Specific codes for the protection of children and adolescents are intended to standardize behavior so that all individuals working with or in the private travel and tourism sector know how to identify and act in cases or suspicions of sexual exploitation of children and adolescents.
• Crimes against humanity. - Are those committed as part of a widespread or systematic attack against a civilian population: extrajudicial execution, enslavement, forced displacement of the population not aimed at protecting their rights, illegal or arbitrary deprivation of liberty, torture, rape and forced prostitution, non-consensual insemination, forced sterilization and forced disappearance.
• - Act by which the authority is informed, in writing or verbally, of an act contrary to the law, so that it may proceed with its investigation and punishment.
• Tourist lodging establishment. - It is considered as an integral unit of business destined to the non-permanent lodging of tourists or visitors that provide complementary services, for which it must previously obtain the tourism registration and the unique annual license of operation, through the National Authority of Tourism or the Autonomous Decentralized Municipal and Metropolitan Governments to which such attribution has been transferred.
• - It is a set of procedures that establish general criteria that ensure a homogeneous performance of those involved in certain situations.
• - It is a value and a practice assumed by tourism accommodation service providers and their workers, in application of ethical principles and the contents of the Code of Conduct. Responsibility implies timely actions and in compliance with current regulations for the prevention of any type of sexual exploitation of children and adolescents in the context of travel and tourism.

3. OBLIGACIONES DE ON VACATION

On Vacation garantiza la implementación del Código de Conducta expedido por el Ministerio de Turismo con la finalidad de proteger a las niñas, niños y adolescentes dentro de sus instalaciones, así como su implementación dentro de los servicios complementarios que oferta, para ello se compromete a:

• Define this policy and other corporate policies it deems appropriate or that by express mandate of the competent authority must be issued, in order to prevent and denounce the sexual exploitation of children and adolescents in its tourist lodging establishments;
• Register the entry of all children and adolescents to the rooms of the lodging establishment or its complementary facilities, for which purpose it must request their identity document and ensure that the children and adolescents are accompanied by one or both parents, guardian, legal representative, or person responsible for a study, sports or other group previously identified with their identity card or passport or document that proves the legal or group relationship that exists between them;
• Inform the staff of the tourist lodging establishment that the sexual exploitation of children and adolescents is a crime that can be punished with the deprivation of liberty of all persons involved in the chain of responsibility in accordance with the COIP;
• Train all staff on sexual exploitation of children and adolescents in the context of travel and tourism on the laws, regulations, manuals and internal provisions and other information considered relevant to the prevention of sexual exploitation of children and adolescents, as well as the rights of children and adolescents, so that they can have information to help them identify and report possible risk situations;
• Implement the Action Protocol established in Ministerial Agreement 2022-014 issued by the Ministry of Tourism, which is part of the Code of Conduct, which should be considered for internal communication channels, as well as for reporting complaints to the competent authorities;
• Disseminate the available complaint mechanisms among the staff and other collaborators;
• Report to the competent authority the suspicion or fact related to the sexual exploitation of children and adolescents within the tourist lodging establishment;
• Provide information to travelers on corporate policy for the protection of children and adolescents and prevention of sexual exploitation of children and adolescents in the context of tourism;
• Place, through various printed or electronic media and in visible places in the establishment, informative material on the prevention of sexual exploitation of children and adolescents, as well as the measures that the establishment assumes in order to protect children and adolescents;
• Intervene in accordance with the provisions of the regulations in force in the act to protect a child or adolescent in flagrant cases of mistreatment, sexual abuse, trafficking and sexual exploitation and other violations of their rights; and request the immediate intervention of the competent authority; and,
• To carry out such other procedures as it deems necessary for the correct application of the Code of Conduct.

 

4. MODIFICACIONES DE LA POLÍTICA CORPORATIVA PARA PREVENIR Y DENUNCIAR LA EXPOTACIÓN SEXUAL DE NIÑAS, NIÑOS Y ADOLESCENTES DENTRO DE LAS INSTALACIONES DE ON VACATION

On Vacation podrá modificar, actualizar, o añadir cambios a la presente política corporativa para prevenir y denunciar la explotación sexual de niñas, niños y adolescentes dentro de sus instalaciones en cualquier momento, o cuando se emitan nuevas disposiciones por parte de la autoridad competente, con la finalidad de que la misma se encuentre acorde a cualquier cambio normativo que en materia de prevención y denuncia de explotación sexual de niñas, niños y adolescentes en el contexto de viajes y turismo para prestadores de servicios de alojamiento turísticos aparezca.This policy was last updated on July 16, 2024.PROTOCOLO DE ACTUACIÓN EN CASO DE SOSPECHA O CONFIRMACIÓN DE CASOS DE EXPLOTACIÓN SEXUAL DE NIÑAS, NIÑOS Y ADOLESCENTES EN LAS INSTALACIONES DE ON VACATION

1. OBJECTIVE

La presente busca orientar a los funcionarios que conforman On Vacation sobre los indicadores de apariencia y comportamiento que pueden ayudar a identificar situaciones de riesgo de explotación sexual de niñas, niños y adolescentes en sus instalaciones. Además, proporcionar directrices generales para la implementación y activación de un protocolo de actuación ante posibles situaciones de riesgo, que incluya canales internos de comunicación, desde la identificación hasta la notificación a las autoridades competentes para realizar la denuncia correspondiente.Dentro de las acciones para la prevención de la explotación sexual de niñas, niños y adolescentes encontramos a la implementación de políticas internas y que el personal que trabaja en los diferentes establecimientos de On Vaction conozca los indicadores para detectar situaciones de riesgos.

2. IMPLEMENTATION OF POLICIES FOR THE PREVENTION OF SEXUAL EXPLOITATION OF CHILDREN AND ADOLESCENTS

Los establecimientos de On Vacation deben comprometerse a proteger los derechos de niñas, niños y adolescentes mediante la implementación de políticas internas que fomenten la prevención de la explotación sexual de niñas, niños y adolescentes. Para ello, es esencial disponer de un Protocolo Interno de Actuación que informe a todos los empleados sobre cómo proceder ante una posible situación de riesgo y cómo canalizar la denuncia a las autoridades correspondientes.Las medidas internas deben incluir capacitación continua y sensibilización del personal en todos los niveles sobre las acciones necesarias para prevenir la explotación sexual de niñas, niños y adolescentes. Es fundamental mantener al personal permanentemente informado sobre el delito, la legislación y las consecuencias administrativas y legales de no cumplir con las normas. Además, On Vacation debe comunicar a turistas y visitantes sus políticas de “Cero Tolerancia” hacia la explotación sexual de de niñas, niños y adolescentes.

3. INDICATORS FOR THE DETECTION OF RISK SITUATIONS

Todos los colaboradores de On Vacation deben estar capacitados para identificar situaciones de riesgo de explotación sexual de niñas, niños y adolescentes. Esto incluye reconocer las conductas relacionadas con estos delitos y familiarizarse con los indicadores de apariencia y comportamiento de los posibles agresores sexuales que puedan generar sospechas.A continuación, se ofrece una lista de indicadores de aspecto y comportamiento que pueden ayudar a detectar situaciones de riesgo de explotación sexual de menores, junto con pautas mínimas de actuación para cada uno de ellos. Al observar cualquiera de estos indicadores, el personal debe actuar con la debida precaución y diligencia para no violar los derechos fundamentales de las personas involucradas.

ASPECT INDICATORS	ACTION
The child or adolescent presents signs of physical violence (blows, bruises, scratches, cigarette burns, among others).	In a casual or discreet manner, seek to obtain information about the origin of the lesions by asking questions such as:- To the child or adolescent: does it hurt, how did you hurt yourself, did you fall?- To the adult: do you want us to get something for the blow, do you need any medical service for the child/child/adolescent's injury?Observe reaction
The child or adolescent shows signs of dehydration, malnutrition, poor personal hygiene.	Keep under observation and be alert to the presence of other indicators.
The child or adolescent presents clothing or make-up that is not appropriate for his or her age or the season.	Keep under observation and be alert to the presence of other indicators.
The quality of the child's clothing does not match that of the accompanying adult.	Keep under observation and be alert to the presence of other indicators.
The child or adolescent appears to be under the influence of drugs or alcohol.	In a casual or discreet manner, seek to obtain information about the situation by asking questions such as:- To the child or adolescent: are you feeling well, are you sick, have you eaten, do you want water?- To the adult: are you all right, are you sick, do you need any medical service (always pointing to the minor).- If the person is obviously drugged or alcoholic, call the nearest emergency service.Activate protocol
The physical and/or ethnic characteristics, language or accent of the child or adolescent and the accompanying adult are visibly different.	In a cautious way, try to obtain information about the link between the minor and his/her companion, asking questions such as:- To the child or adolescent: what is your name, how old are you, where are you visiting us from, do you come with your parents, and with anyone else?- To the adult: who is accompanying us, where are you visiting us from, where are you visiting us from?If necessary, activate protocol

PERFORMANCE INDICATORS	ACTION
The child or adolescent uses language or refers to situations that are not appropriate for his or her age.	Keep under observation and be alert to the presence of other indicators.
The child or adolescent has amounts of money that are difficult to access according to his or her age.	Keep under observation and be alert to the presence of other indicators.
The child or adolescent is alone in a place and at a time not suitable for his or her age.	In a cautious manner, try to establish communication with the minor, asking questions such as: what are you doing here, can I help you, are you looking/waiting for someone, are you lost, who are you with, where are your parents, where are your parents?If possible, wait with him/her until a responsible adult appears.If necessary, activate protocol
The child or adolescent does not show family/close ties with the accompanying adult.	In a cautious way, try to obtain information about the link between the minor and his companion, asking questions such as:- To the child or adolescent: what is your name, how old are you, where are you visiting us from, do you come with your parents, and with anyone else?- To the adult: who is accompanying us, where are you visiting us from, where are you visiting us from?If necessary, activate protocol
The child or adolescent clearly appears nervous, fearful, desperate, anxious, insecure, angry, overly introverted or extroverted, shy, isolated or any other behavior not in keeping with his or her age that raises suspicion.	In a casual or discreet way, try to obtain information about the child's behavior/status by asking questions such as: are you feeling well, did you like what you saw, are you bored, are you in pain, are you in pain, etc.?Observe the adult's reaction to the child's questions and answers.

4. DESIGN OF AN INTERNAL ACTION PROTOCOL

En caso de sospecha de Explotación Sexual de Niños, Niñas y Adolescentes en las instalaciones de On Vacation, se debe estar preparado para activar el Protocolo, el cual establece el proceso de comunicación interna y los roles de los responsables hasta realizar la denuncia a las autoridades competentes, si es necesario.Among those responsible for the process are:Who Watches: The person who detects any inappropriate behavior within the establishment that generates suspicion of a risk situation for children or adolescents must activate the action protocol and execute the corresponding actions.Who InformsIf the suspicion persists, the person who activated the protocol must inform the assigned persons in order to continue with the provisions of said instrument.Who Reports: Once the responsible person corroborates the information that determines a risk situation, he/she will report the situation to the corresponding authorities through 911 or 1800-DELITO (335486).General GuidelinesRequest identification documents: Indicate that this is an internal rule of the establishment. If the minor does not have an identity document, he/she must present another official document. When an adult travels with a minor, they must always present identity documents (ID card and/or passport) without prejudice to the official document that determines the relationship with the minor.Likewise, they must register their complete data and, if possible, photocopy or scan documents such as passports, citizenship cards, among others.Identify the means of transportation: Record the characteristics and license plate number of the means of transport used and determine if another person is transporting them (possible intermediary) and take the vehicle's license plate data.Request additional information: Obtain more information from the user and his or her relationship with the child and record the data without placing them under suspicion, considering behavioral indicators and asking the corresponding questions to both the adult and the child.Communicate internally: If the suspicion continues, no service will be provided by the facility and an attempt will be made to maintain the presence of the potential service user while the suspicion is reported.Contact the competent authorities: The person in charge of the establishment in charge of reporting to the authorities will do it through the SIS ECU 911 or the line 1800-DELITO (335486) to activate the corresponding inter-institutional protocols. In case the suspicious person leaves the establishment, the authorities must also be notified and provide all data collected.Other Recommendations: Continuously train and socialize all personnel on the establishment's policies for the prevention of Sexual Exploitation of Children and Adolescents, as well as the internal protocol for action and the consequences of non-compliance.Likewise, it is recommended to establish basic standards of behavior for clients and guests that guarantee the protection of the rights of children and adolescents, including this information in service contracts and rooms to reinforce the messages.   POLÍTICA CORPORATIVA PARA PREVENIR Y DENUNCIAR LA EXPLOTACIÓN SEXUAL DE NIÑAS, NIÑOS Y ADOLESCENTES DENTRO DE LAS INSTALACIONES DE ON VACATIONDe acuerdo con el Acuerdo Ministerial 2022-014 expedido por el Ministerio de Turismo, mediante la cual se dicta . De conformidad con lo establecido en Código de Conducta para la prevención de la Explotación Sexual de Niñas, Niños y Adolescentes en el Contexto de Viajes y Turismo para prestadores de servicios de Alojamiento Turístico, ON VACATION advierte al turista que la explotación y el abuso sexual de menores de edad en Ecuador son considerados como delitos y por tanto sancionados penalmente, conforme con las leyes vigentes. En virtud de esto ON VACATION ha adoptado un modelo que promueve políticas de prevención y evita la utilización y explotación sexual de niños, niñas y adolescentes en la actividad turística.On Vacation se permite informar que, conforme el Código de la Niñez y Adolescencia, se considera niño o niña es la persona que no ha cumplido doce años de edad y adolescente a la persona que tiene entre doce y dieciocho años de edad, independientemente de su sexo.Estas fechas serán las tomadas en cuenta a la hora de hacer check in de nuestros viajeros a los hoteles.Cualquier duda puede ser consultada en el XXXX completamente gratisPara efectos del registro en el hotel, los huéspedes menores de edad deberán presentar su documento de identificación y se deberan estar en compañía de uno o de ambos padres, tutor, representante legal, o responsable de grupo de estudios, deportivo o de otra naturaleza previamente identificados con su cédula de identidad /pasaporte o documentación que demuestre la relación legal o grupal que existe entre ellos; de conformidad con l el Acuerdo Ministerial 2022-014 expedido por el Ministerio de Turismo, el no cumplimiento puede ser sancionado de acuerdo a la leyes vigentes.Para mayor información acerca de nuestra política para prevenir y denunciar la explotación sexual de niñas, niños y adolescentes dentro de las instalaciones de On Vacation, visitar el siguiente enlace: XXXXXXXXXX